Why do I keep torturing myself with Sony products? Sony designs what I consider to be the best looking "Windows" laptops. But for the past few years Sony has embarked in a series of mistakes that have greatly hurt their image - proprietary and buggy software, proprietary memory stick, intrusive obnoxious and probably illegal DRM technology on their music CDs, the list goes on.
Two days ago I purchased and then quickly returned the Sony DSC-N1 photo camera because of what I consider a flawed design. Earlier today I called Sony Style to purchase a Sony Vaio TX 670 laptop for my sister. I actually picked up the phone and called Sony instead of purchasing it via the web because I need to ensure that the laptop would arrive by Wednesday. The salesman assured me that it would as long as I paid extra for the shipping. With his assurances in place, I went ahead with the purchase.
As the day come to a close, I got concerned that I had never received the confirmation email from Sony regarding my order and the shipping information. Checking for my order information online listed a status of On Hold. I called Sony again to see if they were having problems with my order. This time, the person who answered my call said that I should have never been told that the order would ship today or that it would arrive on Wednesday. She said that they typically take 2 days to process an order, and that it would take a further 2 days to deliver the product. At best I would have the laptop on Friday - 2 days after I needed the laptop.
Is there no end to Sony's self-inflicted troubles?
I would tell my sister to walk over to her nearest Apple store and pick a 15" Powerbook, but unfortunately Columbia Business School does not support/allow Macs in their business school program.
After Sony's latest mistake, we are now left with the daunting tasks of find a great sub-notebook laptop within the next 48 hours.
I have an idea - I wonder if she will go for a swap :-) I will fed-ex her my 6 months old T350P laptop so she can have it by Wednesday and I will keep her new TX 670 machine! Let's see if she goes for it!